Refund Policy

Last Updated: August 7, 2026
 

At THE CREW Creative Company, every project is approached with care, creativity, and time dedicated specifically to each client. Because our services involve custom creative work, project planning, design, strategy, and reserved scheduling, the following refund policy applies.
 

Deposits & Initial Payments

All deposits, retainers, booking fees, and initial project payments are non-refundable once a project has been scheduled or work has begun.

These payments reserve time on THE CREW’s project calendar and may cover onboarding, research, creative direction, strategy, setup, design work, administrative preparation, or other services completed during the early stages of a project.
 

Custom Creative Services

Due to the customized nature of our services, refunds are generally not available for work that has already been completed or is currently in progress.

This includes, but is not limited to:

• Website design and development

• Branding and brand identity

• Logo design

• Graphic design

• Social media design

• Marketing materials

• Digital content

• Creative strategy

• Website updates or maintenance

• Other custom creative services
   

Once concepts, designs, drafts, strategy, website work, or other deliverables have been created, payments associated with that work are non-refundable.

Project Cancellation by the Client

If a client chooses to cancel a project after work has begun, all payments made up to the date of cancellation are non-refundable.

The client may also be responsible for payment for any completed work, approved additional services, third-party expenses, or work performed beyond the amount already paid.

Any remaining balance will be handled according to the terms outlined in the applicable proposal, invoice, or client agreement.
 

Projects That Have Not Started

If a cancellation request is received before any work has begun, THE CREW may review the request on a case-by-case basis.

Any refund approved in this circumstance may be reduced by non-refundable booking fees, administrative costs, transaction fees, or expenses already incurred.

Approval of a refund is at the discretion of THE CREW unless otherwise required by law.
 

Digital Products or Templates

If THE CREW offers downloadable templates, digital products, design files, guides, or other instantly accessible digital materials, purchases of those products are generally final and non-refundable once the files have been delivered, downloaded, or accessed.

If you experience a technical issue with a digital purchase, please contact us so we can assist.
 

Third-Party Costs

Payments made toward third-party services or products are non-refundable through THE CREW.

These may include:

• Website hosting

• Domain registrations

• Premium apps or plugins

• Fonts

• Stock photography

• Templates

• Software subscriptions

• Printing expenses

• Advertising spend

• Other externally purchased materials or services
   

Refund eligibility for these expenses is subject to the policies of the applicable third-party provider.

Client Delays or Inactivity

Refunds will not be issued because of delays caused by the client, including delays in providing content, feedback, approvals, payments, login information, images, or other required materials.

Projects that remain inactive for an extended period may be subject to rescheduling, reactivation fees, or closure according to the applicable client agreement.
 

Dissatisfaction With Creative Direction

Creative work is collaborative and subjective. THE CREW makes reasonable efforts to work within the agreed creative direction, scope, and revision process.

Dissatisfaction with personal design preference after work has been completed does not automatically qualify a project for a refund.

We encourage clients to provide clear and timely feedback throughout the creative process so that concerns can be addressed before final approval.
 

Duplicate or Incorrect Payments

If you believe you were charged incorrectly or submitted a duplicate payment, please contact us as soon as possible.

Verified billing errors will be corrected promptly.
 

Refund Processing

If a refund is approved, it will generally be returned to the original payment method whenever possible.

Processing times may vary depending on the payment provider or financial institution.
 

Contact Us

Questions regarding a payment, cancellation, or refund request should be directed to:

THE CREW Creative Company
South Jersey, New Jersey